Product Return Or Refund Policy

In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

• Was delivered in a physically damaged condition
• Has missing parts or accessories
• Is different from what was ordered
• Should be informed within 6hrs post-delivery to jayfoods team
• Categories marked as "non-returnable" cannot be returned, view the list above.
• All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you and shouldn’t be opened or used.
• Replacement is available based on seller’s decision, if the seller don’t have the stock or replacement is not possible, then customers would be refunded.

Return Acceptance Condition

• Wrong Order
• Wrong Product
• Product doesn’t matches with the information shown on website
• Damaged Shipment/Return in Case of Tampered Packaging – Customer should take pictures and share it with us within the above given time frame.

Return Process

1. 1 Should be informed within 6hrs post-delivery to JAYFOODS team
2. 2 On receiving the request the seller would review, speak to customer (if required) and accept or reject based on case of request
3. 3 On Return Approval – Return process would start and pickup request would be generated.
4. 4 On receiving the product at seller’s warehouse the seller would again verify the product and approve/reject.

Return Rejection

• If product original packaging have been opened
• If the product have been opened
• If product is used
• If the product is damaged due to poor handling by customer
• If the product have been replaced with some other product while returning