In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

·     Was delivered in a physically damaged condition

·     Has missing parts or accessories

·     Is different from what was ordered

·     Should be informed within 6hrs post-delivery to jayfoods team

·     Categories marked as "non-returnable" cannot be returned, view the list above.

·     All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you and shouldn’t be opened or used.

·     Replacement is available based on seller’s decision, if the seller don’t have the stock or replacement is not possible, then customers would be refunded.Disclaimer :

 For hygiene reasons return of edible products will not be accepted.

 Customers can not cancel the order once the product is shipped,

 However they can choose to return their purchase after delivery.

 There will be no return pick for wholesale customers.

 They will have to self-ship the products back to us at their cost for refunds.

No Return Disclaimer:

   During the summers coverture and compound chocolate will melt and leak in transit.

   By purchasing these product you agree that return will not be accepted for these products.

RETURN ACCEPTANCE CONDITION

Wrong Order

Wrong Product

Product doesn’t matches with the information shown on website

Damaged Shipment/Return in Case of Tampered Packaging – Customer should take pictures and

share it with us within the above given time frame.

RETURN PROCESS

Should be informed within 6hrs post-delivery to JAYFOODS team

On receiving the request the seller would review, speak to customer (if required) and accept or reject based on case of request

On Return Approval – Return process would start and pickup request would be generated.

On receiving the product at seller’s warehouse the seller would again verify the product and approve/reject.

RETURN REJECTION

If product original packaging have been opened

If the product have been opened

If product is used

If the product is damaged due to poor handling by customer

If the product have been replaced with some other product while returning